Where is the latest Cloudwork User Manual?
The Cloudwork User Manual is right
What is the minimum commitment for Cloudwork?
Our minimum commitment period is one year.
Why don't my users appear in Clickview or Complispace?
Users do not exist inside Clickview or Complispace until they first log into
those services. Once they do they are assigned to the appropriate groups based on
that logon. Simply have the user log in and go to Clickview or Complispace and
it should update their status accordingly.
Why do my Clickview users have groups listed as UNKNOWN?
Users listed as UNKNOWN are legacy users that existed before the Single Sign-On
implementation. As with users that do not yet exist, once the user logs in for
the first time it will update the account with the correct information.
Does Cloudwork use Microsoft's FIM?
No. Cloudwork makes no use of Microsoft Forefront Identity Manager(FIM) or
TMG, or any of Microsoft's Forefront product range.
How is Cloudwork structured?
Cloudwork is made up of two components:
1. Cloudwork Identity NODE – CwIN: deployed as a VM (virtual machine) at the
school. The CwIN is a Windows server that contains Cloudwork-specific code
written in a mix of Python and Powershell. It also contains an instance of
Microsoft ADFS. The CwIN is maintained and managed by Studentnet. It is the
responsibility of the school to maintain a backup of the CwIN image for
disaster recovery purposes. Studentnet keeps a backup of the CwIN configuration
files for bare metal recovery purposes.
2. Cloudwork Identity MANAGER – CwIM: deployed as a single VM on
dedicated server hardware at Studentnet's GlobalSwitch DC. The CwIM is a Linux
Ubuntu LTS server that contains Cloudwork-specific code written in Python. The
CwIN is maintained and managed by Studentnet. Version 1 of the CwIM
was deployed in January 2008, and Version 2, totally re-written in
Python, was deployed in January 2015, when all schools were
upgraded. The CwIM is backed up by Studentnet. Further, a full disaster
recovery copy of the CwIM image is maintained at Studentnet's offsite DR
Why did the term "Studentnet" appear on some university sites in the past?
Studentnet fully protects and defends the use of all of its trademarks:
Studentnet® – Registered Trade Mark 796793
Cloudwork® – Registered Trade Mark 1550282
Make the Cloud yours® – Registered Trade Mark 1480792
The Studentnet® logo – Registered Trade Mark 799597
Isonet® – Registered Trade Mark 1022051
In 2007 we became aware several education institutions were inappropriately
using our trademark without our permission. We took this matter up with those
institutions and required them to cease and desist those uses, and over a period of
twelve months all institutions complied. Internet archives such as the Wayback
Machine still retain copies of the university web sites for dates prior to that
For full information, please visit the Genuine
Studentnet page. If you know of any breaches of our trademarks please follow the
instructions on that page.